Privacy Policy | Quality Accounting Services

1. Introduction

Quality Accounting Services (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”). This policy explains how we collect, use, store, and protect your personal information.

2. Who We Are

Quality Accounting Services is an accounting and bookkeeping firm based at 74 Fairbairn Street, Worcester, Western Cape, South Africa.

3. Information We Collect

We may collect the following categories of personal information:

Identity information: full name, ID number, tax number
Contact information: email address, phone number, postal address
Financial information: bank details, income, expenditure (only where required for service delivery)
Business information: company name, registration number, VAT number
Communication records: emails and messages you send us

4. How We Use Your Information

We use your personal information solely to:

Provide and administer the accounting and bookkeeping services you have requested
Submit returns and applications to SARS, CIPC, and other regulatory bodies on your behalf
Communicate with you about your account and our services
Comply with our legal and regulatory obligations
Respond to enquiries submitted via our contact form

We do not sell, trade, or rent your personal information to third parties.

5. Legal Basis for Processing

We process your personal information on the following grounds:

Contract: processing is necessary to perform the services you have engaged us for
Legal obligation: where required by SARS, CIPC, or other regulatory bodies
Consent: where you have given us explicit consent (e.g. via our contact form)

6. Sharing Your Information

We may share your information with regulatory bodies (SARS, CIPC), banks, or other third parties strictly as required to deliver your services. We do not share your information for marketing purposes.

7. Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal requirements (e.g. SARS requires financial records to be retained for 5 years).

8. Your Rights Under POPIA

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal retention requirements)
Object to the processing of your information
Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at lisaviljoen.sa@gmail.com.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. All digital data is stored securely and access is restricted to authorised personnel only.

10. Website Cookies & Analytics

Our website may use analytics tools (e.g. Google Analytics) to understand visitor behaviour in aggregate. These tools may use cookies. No personally identifiable information is shared with analytics providers. You may disable cookies in your browser settings.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with the date of last revision.

12. Contact & Complaints

For any privacy-related queries or to exercise your rights, contact us at lisaviljoen.sa@gmail.com or call +27 72 050 3616.

You may also contact the Information Regulator (South Africa): inforeg@justice.gov.za